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Monday, March 15th, 2010, 2:45 AM AEST
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Support Hours |
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You can contact us in person, 6 days a week at 62-64 Queen St, Warragul
 Mon - Fri: |
8:30 AM to 5:30 PM |
| Sat: |
9 AM to 12 noon |
Phone support is available 7 days a week on 1300 66 55 75
| Mon - Fri: |
8 AM to 10 PM |
| Sat: |
9 AM to 10 PM |
| Sun: |
12 noon to 10 PM |
You can also fax us on 1300 55 65 95
Or send us an email to support@dcsi.net.au
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Dial Up Numbers |
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Mail and News Server names |
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ADSL Settings |
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Domain: leave blank
ADSL Physical Mode: G.DMT or Auto
Protocal: PPPoE (router)
Modulation: LLC
VPI/VCI: 8/35
ISP Name: leave blank
Username: adslphonenumber@adsl.dcsi.net.au
Password: Your DCSI/Sympac Password
Common ADSL Questions / Problems
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What happens if I change my phone numbers or phone carrier?
If you change your phone number, phone provider, or even the account name on your phone bill, the ADSL codes on your phone line may be lost. If this happens, we can get them back on, but it will take between 3 and 5 business days for this to happen.
Please note: To minimise downtime, please inform us when this happens so that we can restore it as quickly as possible.
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What happens if I move? Can I take the ADSL with me, and if so, will it cost, and how long will it take?
ADSL is tied to the physical phone line. For this reason, if you move house or otherwise wish to transfer your ADSL service to a different phone line (even if the phone number remains the same), the ADSL service needs to be reactivated.
This process will take 3 to 5 business days to be completed.
A relocation fee of $99 will apply in this case.
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Fault finding
If your ADSL service has lost connection, the simplest thing to try before ringing for support is to restart your ADSL modem. If you're unable to access the Internet after about 5 minutes following the restart, contact our support team on 1300 66 55 75 for further assistance.
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Wireless Internet Settings |
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Domain: leave blank
Protocal: PPPoE (router)
ISP Name: leave blank
Username: username@wifi.dcsi.net.au
Password: Your DCSI/Sympac Password
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Web based support |
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