Critical Information Summary

ADSL


Information About the Service

Asymmetric Digital Subscriber Line (ADSL) is a fixed-line broadband service that delivers internet access on a standard copper telephone line.

Requirements and Availability

Services are only available to premises with standard copper telephone lines and that are connected to ADSL-enabled telephone exchanges within Australia. Service availability can be checked by contacting DCSI.

Installation

You may need to be in attendance for the installation of equipment at your premises. DCSI will advise you if this is required.

ADSL services require a compatible and compliant modem/router configured with your service details. DCSI provides a standard wi-fi modem/router with all ADSL services. Upgraded router options are available for an additional cost.

Minimum Term

There is no minimum term and you can cancel your service without incurring any additional fees.


Information About Pricing

Plan Data Allowance Speed (up to)1 Total Min & Max Price
Per Month
Total Min Price
1 Month of Service2
Unit Cost
Per 1GB Data
Front Row 50 GB 24/1 Mbps $40.00 $40.00 $0.80
Gold Class 100 GB 24/1 Mbps $60.00 $60.00 $0.60
All Areas 200 GB 24/1 Mbps $80.00 $80.00 $0.40
Entourage 500 GB 24/1 Mbps $100.00 $100.00 $0.20
Five Star 1000 GB 24/1 Mbps $140.00 $140.00 $0.14

1 ADSL service speed is dependent on a large number of variable factors which include: phone exchange capabilities, modem capabilities, phone line length and condition, and peak time congestion. The speed shown is the maximum possible; the speed attained may be anywhere from 0 to the maximum speed shown.
2 The Total Min Price for 1 Month of Service is the cost of a service provided for just one month; that is, any installation/establishment fees, plus the cost of the selected plan for one month, and the cost of terminating the service (if applicable)


Typical Evening Speeds

Plan Speed (up to) Typical Evening Download Speed
24/1 Mbps 1-24 Mbps

Need Help Selecting a Plan?

User Type Typical Usage Estimated Data Recommended Plan
Light User
100 GB Gold Class
Average User
200 GB All Areas
Family
500 GB Entourage
Gamer
500 GB Entourage
Downloader
500 GB Entourage

Other Information

Setup Fee

New customers are required to pay the monthly charge and any applicable setup fees up-front. Fees may be refundable if activation of the service is unsuccessful for any reason after the customer returns the provided modem/router. This fee excludes any applicable "Special Linkage Charges" required to connect your service. For example: Lead-in cabling, in building cabling, repeater installations or non-standard installation requirements.

Fee for Service

A Fee for Service may be charged for any works conducted by DCSI or its third party access providers to resolve a service fault where the fault is not found to be on DCSI or its third party access provider’s networks. This Fee for Service is variable and the details of the possible fee(s) will be disclosed to you prior to the works commencing or the booking of an appointment. They are subject to the customers’ approval before proceeding.

If the customer rejects the possibility of a Fee for Service, it is possible that a service fault cannot be resolved by DCSI or its third party access providers.

Residential Grade Service

The service speed of your plan is a theoretical maximum and service uptime is reliant on the third party access provider who make no guarantees for uptime or repair time frames. DCSI connections are residential grade services with no guarantee of consistent speeds or uptime. Download speed is dependent on a number of variables beyond our control, including your local network configuration and the potential for congestion on third party networks.

If you are seeking a Business Grade Service please visit http://business.dcsi.net.au/ or call 03 5624 1199.

Connection speed

The service speed of your plan is a theoretical maximum. DCSI connections are residential grade services with no guarantee of consistent speeds. Download speed is dependent on a number of variables beyond our control, including your local network configuration and the potential for congestion on networks.

Excess Data Usage

Both uploads and downloads contribute towards your monthly data allowance. You will not be charged any extra for exceeding your data allowance Instead, your service will be slowed ("shaped") to 512Kbps in both directions for the first 500 MB in excess of your limit, and 256Kbps in both directions thereafter.

Usage Information

To obtain information on your broadband data usage, or to purchase additional monthly "data blocks" visit https://my.dcsi.net.au

Customer Service Contact Details

You can contact DCSI's Customer Service team by:

  • Calling 1300 665 575
  • Emailing support@dcsi.net.au
  • Submitting a web form – Click Here
Dispute Resolution Process

If you are not satisfied with our customer service, you can escalate the matter by contacting us and asking to speak to a manager.

Telecommunications Industry Ombudsman (TIO)

If, after following the above process, you are still not satisfied with the outcome, then you can contact the Telecommunications Industry Ombudsman (TIO) for independent mediation. The TIO can be contacted by phone on 1800 062 058 or online at http://www.tio.com.au/making-a-complaint