Critical Information Summary
Information About the Service
The DCSI NBN product delivers super-fast internet access on a mixture of access technologies via the NBN network.
Requirements and Availability
NBN connections are only available to premises that meet a service qualification check. Premises must be within an NBN fixed-line or wireless coverage area. NBN availability and the current state of the rollout is available on our website.
You may need to be in attendance for the installation of NBN equipment at your premises. We will advise you if this is required.
NBN services require a compatible and compliant router configured with your service details. DCSI provides a standard wi-fi router with all NBN services. Upgraded router options are available for an additional cost.
There is no minimum term and you can cancel your service without incurring any additional fees.
Information About Pricing
|nbn Speed Tier2||Typical Evening Speed||Data Allowance||Total Min & Max Price
|Total Min Price
1 Month of Service1
Per 1GB Data
|nbn 12||10 Mbps||100 GB||$50.00||$50.00||$0.50|
|nbn 25||22 Mbps||250 GB||$55.00||$55.00||$0.22|
|nbn 25||22 Mbps||500 GB||$60.00||$60.00||$0.12|
|nbn 50||44 Mbps||500 GB||$65.00||$65.00||$0.13|
|nbn 50||44 Mbps||1000 GB||$70.00||$70.00||$0.07|
|nbn 50||44 Mbps||2000 GB||$75.00||$75.00||$0.04|
|nbn 50||44 Mbps||8000 GB||$80.00||$80.00||$0.01|
|nbn 100||90 Mbps||500 GB||$85.00||$85.00||$0.17|
|nbn 100||90 Mbps||2000 GB||$90.00||$90.00||$0.05|
|nbn 100||90 Mbps||8000 GB||$100.00||$100.00||$0.01|
|nbn 100||90 Mbps||16000 GB||$120.00||$120.00||$0.01|
1 The Total Min Price for 1 Month of Service is the cost of a service provided for just one month; that is, any installation/establishment fees (if applicable), plus the cost of the selected plan for one month, and the cost of terminating the service (if applicable)
2 nbn 100 speeds not available on NBN Fixed Wireless.
New customers are required to pay the first monthly charge and any applicable setup costs up-front. Fees may be refundable if activation of the service is unsuccessful for any reason after the customer returns the provided modem/router. This fee excludes any applicable "Special Linkage Charges" required to connect your service. For example: Lead-in cabling, in building cabling, repeater installations or non-standard installation requirements.
Fee for Service
A Fee for Service may be charged for any works conducted by DCSI or its third party access providers to resolve a service fault where the fault is not found to be on DCSI or its third party access provider’s networks. This Fee for Service is variable and the details of the possible fee(s) will be disclosed to you prior to the works commencing or the booking of an appointment. They are subject to the customers’ approval before proceeding.
If the customer rejects the possibility of a Fee for Service, it is possible that a service fault cannot be resolved by DCSI or its third party access providers.
Residential Grade Service
The service speed of your plan is a theoretical maximum and service uptime is reliant on the third party access provider who make no guarantees for uptime or repair time frames. DCSI connections are residential grade services with no guarantee of consistent speeds or uptime. Download speed is dependent on a number of variables beyond our control, including your local network configuration and the potential for congestion on third party networks.
If you are seeking a Business Grade Service please visit http://business.dcsi.net.au/ or call 03 5624 1199.
The service speed of your plan is a theoretical maximum. DCSI connections are residential grade services with no guarantee of consistent speeds. Download speed is dependent on a number of variables beyond our control, including your local network configuration and the potential for congestion on networks.
Excess Data Usage
Both uploads and downloads contribute towards your monthly data allowance. You will not be charged any extra for exceeding your data allowance Instead, your service will be slowed ("shaped") to 512Kbps in both directions for the first 500 MB in excess of your limit, and 256Kbps in both directions thereafter.
To obtain information on your broadband data usage, or to purchase additional monthly "data blocks" visit https://my.dcsi.net.au
Customer Service Contact Details
You can contact DCSI's Customer Service team by:
- Calling 1300 665 575
- Emailing firstname.lastname@example.org
- Submitting a web form – Click Here
Dispute Resolution Process
If you are not satisfied with our customer service, you can escalate the matter by contacting us and asking to speak to a manager.
Telecommunications Industry Ombudsman (TIO)
If, after following the above process, you are still not satisfied with the outcome, then you can contact the Telecommunications Industry Ombudsman (TIO) for independent mediation. The TIO can be contacted by phone on 1800 062 058 or online at http://www.tio.com.au/making-a-complaint