Critical Information Summary
Information About the Service
DCSI web hosting allows you to host your website and emails.
The service is available with minimum terms of 1 month and 12 months, dependent on the plan selected.
Information About Pricing
|Plan||Storage Allowance||Traffic Allowance||Emails Included||Max Emails
|Total Min Price||Payment Term|
|Webmail1||100 MB||Unlimited||5||20||$60.00||12 Months|
|Entry||250 MB||Unlimited||5||25||$12.00||1 Month|
|Basic||1000 MB||Unlimited||10||50||$25.00||1 Month|
|Standard||3000 MB||Unlimited||20||100||$35.00||1 Month|
|Advanced||10000 MB||Unlimited||30||150||$50.00||1 Month|
1 Webmail plan is for email only. It is not suitable for a customer wishing to host a website.
New customers are required to pay the first monthly or yearly charge up-front.
Residential Grade Service
DCSI prodcuts are residential grade services with no guarantee of availability.
If you are seeking a Business Grade Service please visit http://business.dcsi.net.au/ or call 03 5624 1199.
Excess Storage Usage
If you exceed your disk storage allowance, your service may be suspended temporarily until you're back within your plan limitations or increase your plan.
If your website becomes compromised, DCSI will suspend the service.
The website will be restored on the advice of a customer if a web developer has cleaned the site, or if the customer has restored the site to a backup dated before the compromise.
Subsequent compromise or indication of ongoing compromise will result in the re-suspension of the website until the customer can provide material evidence that the website is clean.
To obtain information on your disk storage usage, you can log into your web hosting control panel or contact us using the details below.
Customer Service Contact Details
You can contact DCSI's Customer Service team by:
- Calling 1300 665 575
- Emailing email@example.com
- Submitting a web form – Click Here
Dispute Resolution Process
If you are not satisfied with our customer service, you can escalate the matter by contacting us and asking to speak to a manager.
Telecommunications Industry Ombudsman (TIO)
If, after following the above process, you are still not satisfied with the outcome, then you can contact the Telecommunications Industry Ombudsman (TIO) for independent mediation. The TIO can be contacted by phone on 1800 062 058 or online at http://www.tio.com.au/making-a-complaint