Critical Information Summary
Information About the Service
DCSI Fixed Wireless delivers high-speed internet access over a mixture of wireless access technologies. It is not a 3G/4G Mobile service but instead involves an antenna installed on the rooftop of the customer premises, cabled to a router indoors.
Requirements and Availability
DCSI Fixed Wireless services are only available to premises that meet a service qualification check. Serviceability is not guaranteed by service qualification. Line-of-Sight (LoS) obstruction may cause your premises to be classed as unserviceable or require additional infrastructure in order to be serviceable.
LoS can degrade over time due to new construction, vegetation growth or other obstructions. DCSI is not responsible for issues affecting LoS that are outside of our control.
DCSI Fixed Wireless services require roof access to install a permanent antenna to connect to DCSI's Fixed Wireless Network. DCSI will also need to be able to install a cable from the roof to your desired router location ("demarcation point") – for example in a home office or business comms room.
You will need to be in attendance for the installation of DCSI Fixed Wireless equipment at your premises.
DCSI Fixed Wireless services require a compatible router to be configured with your service details. DCSI provides a standard wireless router with all DCSI Fixed Wireless services. Upgraded router options are available for an additional cost.
There is no minimum term and you can cancel your service without incurring any additional fees.
Information About Pricing
|Service Class||Plan||Data Allowance||Speed (up to)||Total Min & Max Price
|Total Min Price
1 Month of Service1
Per 1GB Data
|Legacy||Front Row||50 GB||50/20 Mbps||$40.00||$40.00||$0.80|
|Legacy||Gold Class||100 GB||50/20 Mbps||$60.00||$60.00||$0.60|
|Legacy||All Areas||200 GB||50/20 Mbps||$80.00||$80.00||$0.40|
|Legacy||Entourage2||500 GB||50/20 Mbps||$100.00||$100.00||$0.20|
|Legacy||Five Star2||1000 GB||50/20 Mbps||$140.00||$140.00||$0.14|
|Acceler8ed||Improv||100 GB||50/20 Mbps||$50.00||$50.00||$0.50|
|Acceler8ed||Sideshow||250 GB||50/20 Mbps||$60.00||$60.00||$0.24|
|Acceler8ed||Opening Night||500 GB||50/20 Mbps||$70.00||$70.00||$0.14|
|Acceler8ed||Box Office||1000 GB||50/20 Mbps||$80.00||$80.00||$0.08|
|Acceler8ed||Big Break||2000 GB||50/20 Mbps||$90.00||$90.00||$0.05|
|Acceler8ed||All-Star||4000 GB||50/20 Mbps||$100.00||$100.00||$0.03|
1 The Total Min Price for 1 Month of Service is the cost of a service provided for just one month; that is, any installation/establishment fees, plus the cost of the selected plan for one month, and the cost of terminating the service (if applicable)
2 The Entourage and Five Star plans are only available in some areas.
Typical Evening Speeds
|Plan Speed (up to)||Typical Evening Download Speed|
|3/1 Mbps (legacy infrastructure)||1-3 Mbps|
|12/1 Mbps (legacy infrastructure)||5-12 Mbps|
|50/20 Mbps (Acceler8ed)||30-50 Mbps|
Need Help Selecting a Plan?
|User Type||Typical Usage||Estimated Data|
Your setup fee will depend on whether your premises already has the DCSI Fixed Wireless equipment installed (for example, from a previous owner or tenant).
- $0 setup if you already have compatible equipment installed at the premises and can BYO router to use the service.
- $100 setup if you already have compatible equipment installed at the premises but you need us to supply a Wi-Fi Router for you to use the service.
- $297 setup if we need to come and install the equipment on your rooftop.
We'll confirm the status of the premises when we process your order, and contact you to confirm how much you'll need to pay.
Fee for Service
A Fee for Service may be charged for any works conducted by DCSI or its third party access providers to resolve a service fault where the fault is not found to be on DCSI or its third party access provider’s networks. This Fee for Service is variable and the details of the possible fee(s) will be disclosed to you prior to the works commencing or the booking of an appointment. They are subject to the customers’ approval before proceeding.
If the customer rejects the possibility of a Fee for Service, it is possible that a service fault cannot be resolved by DCSI or its third party access providers.
Residential Grade Service
The service speed of your plan is a theoretical maximum and service uptime is reliant on the third party access provider who make no guarantees for uptime or repair time frames. DCSI connections are residential grade services with no guarantee of consistent speeds or uptime. Download speed is dependent on a number of variables beyond our control, including your local network configuration and the potential for congestion on third party networks.
If you are seeking a Business Grade Service please visit http://business.dcsi.net.au/ or call 03 5624 1199.
The service speed of your plan is a theoretical maximum. DCSI connections are residential grade services with no guarantee of consistent speeds. Download speed is dependent on a number of variables beyond our control, including your local network configuration and the potential for congestion on networks.
Excess Data Usage
Both uploads and downloads contribute towards your monthly data allowance. You will not be charged any extra for exceeding your data allowance Instead, your service will be slowed ("shaped") to 512Kbps in both directions for the first 500 MB in excess of your limit, and 256Kbps in both directions thereafter.
To obtain information on your broadband data usage, or to purchase additional monthly "data blocks" visit https://my.dcsi.net.au
Customer Service Contact Details
You can contact DCSI's Customer Service team by:
- Calling 1300 665 575
- Emailing email@example.com
- Submitting a web form – Click Here
Dispute Resolution Process
If you are not satisfied with our customer service, you can escalate the matter by contacting us and asking to speak to a manager.
Telecommunications Industry Ombudsman (TIO)
If, after following the above process, you are still not satisfied with the outcome, then you can contact the Telecommunications Industry Ombudsman (TIO) for independent mediation. The TIO can be contacted by phone on 1800 062 058 or online at http://www.tio.com.au/making-a-complaint