Activations

All new connections and relocations will incur an activation fee of $100.

Plan Changes

Change your plan at any time without incurring any additional fees. Upgrades will take effect immediately (you will be required to pay the pro-rated difference between the old plan and the new plan); downgrades will take effect at the start of the next billing period.

Cancellations

Cancel your service at any time without incurring any fees. If you cancel the service partway through a billing period, that billing period or any portion of it is not refundable.

Shaping

Your data allowance (or quota) is metered in both directions – both downloads and uploads count toward your limit. If you exceed your limit, you won't be charged any extra, but your service will be slowed down to 512Kbps for the first 500MB over the limit, and 128Kbps thereafter.

Data blocks

Data blocks are only valid for the usage period they are purchased in. When your monthly reset date comes, any unused data blocks will be forfeited.